Warranty claim analysis considering human factors
نویسندگان
چکیده
منابع مشابه
Warranty claim analysis considering human factors
2 Shaomin Wu 1 3 Cranfield University, School of Applied Sciences, Cranfield, Bedfordshire MK43 0AL, UK 4 5 Abstract 6 Warranty claims are not always due to product failures. They can also be caused by two types of human 7 factors. On the one hand, consumers might claim warranty due to misuse and/or failures caused by other human 8 factors. Such claims might account for more than 10% of all rep...
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ژورنال
عنوان ژورنال: Reliability Engineering & System Safety
سال: 2011
ISSN: 0951-8320
DOI: 10.1016/j.ress.2010.07.010